Every time you book a hotel through us, your member rate will always be lower than the hotel rate offered the day you check in.

If this is not the case and you check in at a rate lower than your Ctrip rate, you can receive double Ctrip points for the booking. Just send us your invoice for confirmation.

If you decide to pay your Ctrip member rate, you can receive both the CNY difference between rates and get double Ctrip points for the booking. Again, just send us your invoice so we can confirm the difference.

Guaranteed Credit Card Booking Process: After receiving your credit card information, Ctrip will verify it and book your room(s) for you. Once your order has been confirmed by Ctrip, it cannot be modified or cancelled after the deadline. Note that deadlines are determined by hotels and may vary among orders. The exact deadline will be given during your booking. If you provide incorrect or incomplete credit card information, Ctrip reserves the right to cancel your order and charge a no-show fee. After Ctrip confirms your booking, your hotel room will be held for you until noon of the day following your check-in date.

• No-show charge: After your credit card guarantee has been verified and accepted by the hotel, you can incur a no-show charge if you do not show up or if you cancel too late. This charge is generally the equivalent of one night's stay at the hotel.
• Depending on individual hotel deadlines for cancellation or changing for bookings, we cannot guarantee that your order can be canceled or modified once your Credit Card Guarantee is verified. You will be charged the rate for one night if you do not show up. Please plan your trip carefully to avoid the no-show charge.

• Click on the "My Trip" tab in the upper right of the home page. Log in and access "My hotels" to see your reservation list.
  To change your reservation, click the "Modify" button and follow the directions to select and reserve a new hotel.
  To completely cancel your reservation, click the "Cancel" button.
• Any cancellation or change to the hotel reservation must be made before the deadline. After the deadline you cannot change or cancel your reservation online. Please contact us by phone on 400 619 9999 (within Mainland China) or (86 021) 5251 4569. Any cancellation or change is subject to applicable penalties if your cancellation or change request is made after the deadline.

• Prepaid orders or orders with a Credit Card Guarantee need to be canceled or changed within the deadline, or Ctrip will have to deduct some or all of the room fee from you. Normally the deadline is at 6pm of the day you check in, but the deadline times of different hotels varies. During your booking, you will be advised of the specific deadline.
• We suggest you make hotel reservations 1 or 2 days in advance during the off-season in China and more days (at most half a month) in advance during the peak season.

• For prepaid orders or orders with a Credit Card Guarantee, after your Credit Card Guarantee has been verified and accepted by the hotel, you can incur a no-show charge if you do not show up or cancel too late. This charge is generally the equivalent of one night's stay at the hotel.
• For other orders, to avoid incurring any fees, you can inform Ctrip if you cannot show up.

A service apartment is a type of furnished, self-contained apartment designed for short-term stays, which provides amenities for daily use.

A resort is a hotel located in a resort area with many recreation facilities, such as golfing, skiing, etc.

• A room with a breakfast icon means it offers free breakfast for one or two guests.
• You have to pay for breakfast when there is N/A in the "Breakfast" column.

• We will send a confirmation email to your registered mailbox after we confirm your submitted reservation.
• If you provide your mobile phone number (in China), you will also receive a confirmation message from us.